ANALISIS CRITICAL SUCCESS FACTOR DIGI.KA UNTUK IMPLEMENTASI ENTERPRISE RESOURCE PLANNING BIDANG KEUANGAN

Abstract

Over the years, Enterprise Resource Planning (ERP) systems have been widely used in both the private and government sectors. ERP systems are software consisting of a collection of modules for managing, integrating, and optimizing the business functions and transactions of an organization. Through Peraturan Presiden No. 95 of 2018 about Electronic-Based Government Systems (SPBE), government applications are divided into two types: general applications and specific applications. General applications are SPBE applications that are standardized and used jointly by central and/or regional government institution. Until 2020, there was no general financial applications in Indonesia that supported the need for detailed financial transaction recording. Therefore, in 2021, the Ministry of Communication and IT (Kemkominfo) developed a financial ERP system called Digitalisasi Pertanggungjawaban Keuangan Negara (DiGi.Ka). Over three years, DiGi.Ka has provided benefits to financial team and employees. The DiGi.Ka is easy to use, paperless, multi-platform, well-documented, and developed internally by Kemkominfo employees who understand business processes and comply with Ministry of Finance (Kemenkeu) regulations. The successful implementation of the DiGi.Ka could be evaluated and researched through critical success factors (CSF). The methodology used to determine the CSF of DiGi.Ka includes identifying CSFs from literature sources, eliminating irrelevant CSFs, conducting interviews with DiGi.Ka stakeholders, identifying CSFs from interviews, comparing CSFs between interviews and literature sources, and providing conclusions. The research identified six CSFs: top management support and system, education in training and system, interdepartmental cooperation and communication, data analysis and conversion, business process reengineering, and integration of the system. By identifying valid CSFs, we can replicate the implementation of DiGi.Ka in other divisions or institutions with the appropriate supporting factors. Our hope with this replication is to achieve savings in the procurement of financial ERP systems and standardize financial business processes in the government sector to support the acceleration of digital transformation in the government financial sector.