STREAMLINING INDONESIA’S NATIONAL LOGISTICS ECOSYSTEM: A STRATEGIC INTEGRATION OF CUSTOMS AND CROSS-SECTOR STAKEHOLDERS USING DISRUPTIVE TECHNOLOGY FOR SMART TRACK AND TRACE LOGISTICS SYSTEM

Indonesia's logistics sector faces significant challenges due to fragmentation and poor integration among the logistics services provided by various government agencies. The National Track & Trace Logistics System is vital to the National Logistic Ecosystem, as it enhances distribution efficiency, advances digitalization, and promotes collaboration between the public and private sectors. The purpose of this study is to identify and explore the potential of integrating the National Track & Trace system with multiple digital technologies, creating a cohesive and collaborative platform for enhanced operational efficiency. The study used literature review in qualitative research, with a secondary data collection method. The finding shows that by integrating API, QR codes, and RFID technologies, and incorporating these three technologies into the NLE, the global logistics supply chain can be developed through a national track and trace system. The system also can enhance efficiency, transparency, accountability, and overall quality in Indonesia’s logistics infrastructure. The goal can be achieved by building close collaboration between the government and the private sector, enhancing the possibility for investment in advanced technology, developing the blueprint for the national track and trace system, and creating strong regulations for the implementation procedure.