PROFESSIONALISM AND INTEGRITY IN INDONESIA CUSTOMS AS PART OF COORDINATED BORDER MANAGEMENT (CBM) IMPLEMENTATION

According to WCO (2009), CBM is a border management approach that involves public agencies working together in a coordinated manner to achieve common goals. As part of CBM, Customs Administration need to manage their activities to ensure efficient and effective processes and procedures in accordance with applicable provisions for travelers, goods, and means of transport crossing international borders.  

Customs institutions around the world and also in Indonesia play an important role in carrying out the mission of facilitating industry and trade, collecting revenue, and protecting the community. These tasks need to be carried out professionally and with integrity. Professionalism and integrity are prerequisites for Customs institutions to function properly. Lack of integrity and the persistence of corrupt behavior by its employees will weaken public trust in the government. Unprofessional implementation of tasks will limit the capacity of Customs Administration to achieve its mission effectively. The subject of this study is the efforts made by Indonesian Directorate General of Customs and Excise (DGCE) in upholding professionalism and integrity. The purpose of this study is to detect and analyze the current conditions and identify appropriate solutions. To achieve the research objectives, qualitative data collection methods are used. The results of this study provide an overview of the problem of corruption in the customs sector and explain several alternative solutions to the problems of professionalism and integrity. Efforts to strengthen and improve integrity implemented by DGCE need to be implemented jointly by the leaders and employees of DGCE and supported by relevant stakeholders.